Hire Movers LLC is an online platform that facilitates and coordinates moving labor and relocation assistance services across the country (“Services”). The platform operates as follows:

• Hire Movers LLC offers a platform that enables a market for transport services for both Customers and Suppliers. In any contractual arrangement involving you and a Customer, Hire Movers LLC is to be regarded as an intermediary between a Customer and a Supplier.
• Customers may reach Hire Movers LLC by contacting Customer Support or visiting our website.
• A consumer will learn about the labor services and costs that suppliers like your business offer, as well as any applicable regulations and procedures that may be enforced by you and/or Hire Movers LLC, when browsing our website or interacting with customer support.
• According to their search criteria and the data they have access to on the platform, the consumer will get real-time pricing from one or more vendors.
• The consumer will next send a request for a reservation of services to their preferred supplier.
• The provider may next review the specifics of the booking request and decide whether to accept or reject.
• The estimated and planned services are offered by you to  the customer, not by Hire Movers LLC, and will be based on the data our active and authorized moving company suppliers (“Suppliers”), including your business, give to the Hire Movers LLC platform.
• In accordance with the terms of this Agreement, Hire Movers LLC offers a Supplier access to a captive client base (i.e., those utilizing the Hire Movers LLC platform), effective and intermediary Customer Support, and other related services.

Definitions

(1) Hire Movers LLC, a limited liability company, and/or our affiliates and/or connected corporate entities are referred to as “we,” “us,” “our,” “Hire Movers LLC,” “the company,” and/or “HM” ;

(2) Any transportation service that is regarded as “labor alone” is referred to as “Services.” This includes, but is not restricted to, packing, moving furniture, moving apartments on-site, unloading, transfer load, padding/wrapping furniture, and tying down a load;

(3) hiremovers.us is referred to as the “Website”;

(4) The “Marketplace” refers to the online platform (the Marketplace) on the Website that is run and provided by Hire Movers LLC and serves as the channel by which Suppliers and Customers can buy and sell for the purpose of offering and purchasing moving services.

 (5) The “Platform” refers to the online platform (the Marketplace) on the Website that is run and provided by Hire Movers LLC.

(6) In the main provision of moving services, “you,” “your,” “your firm,” “Vendor,” and “Supplier” refer to you independently and/or as a representative of any person or entity that has been authorized by Hire Movers LLC to offer said moving services;

(7) “Supplier Program” refers to the rules, regulations, and guidelines that apply to all Suppliers. The phrase describes the link among Hire Movers LLC, Applicants, and Suppliers;

(8) Any moving firm or anyone acting on its behalf that has submitted an application to offer Services to Hire Movers LLC under the Supplier Program is referred to as a “applicant” or “applicants”;

(9) “Customers” or “customer” refers to people or an individual who accesses/accesses and/or uses the Website to schedule Services related to the transportation and/or storage of their household items and personal belongings (“Goods”), as well as people who are otherwise booked/scheduled by Hire Movers LLC for Services to be provided by a Supplier;

(10) A “vehicle” is any form of conveyance that the Customer voluntarily provides to move their goods/property. The most frequent type of vehicle used for this is a rental truck, freight trailer, portable storage container, global container, U-Haul tow behind trailer, personal trailer or truck, pickup truck, cargo van, or a similar vehicle;

(11) The terms “Supplier Portal” and “Portal” describe a section of the website that you may visit and utilize to manage your Hire Movers LLC account. Accessing work histories, accepting/rejecting/confirming transfers, maintaining and modifying your settings, among other things;

(12) A “Booking Request” or “BR” is a request for Services sent to a Supplier who has not yet replied via the Portal;

(13) Following the submission of a Booking Request, the terms “Response,” “Accept,” “Decline,” and “Withdrawn” relate to actions made by either the Supplier or the Customer;

(14) “Rates,” “Fees,” and “Pricing” refer to the price structure tied to each Request, as determined by the Supplier, in which the Customer must be charged;

(15) The data given to the Supplier via our Hire Movers LLC’s platform on the Customer, Services, scheduling, big and heavy items/goods, locations, access circumstances, and similar is described/referred to as “move details,” “task details,” and “work order”;

(16) When a Customer submits a Request for Services to a Supplier via the Hire Movers LLC platform, and the Supplier accepts the Request, the phrases “reservation,” “reserved booking,” “booked,” and “scheduled” relate to that Customer;

(17) “Terms and Conditions” refers to all the terms, conditions, rules, and clauses contained in this Agreement as well as any additional terms, conditions, rules, and clauses found on the Website, in forms you fill out at our request, and in records we issue in relation with your provision of Services (collectively, “Additional Terms”). All of the Additional Terms are incorporated into this Agreement by this reference. Throughout this Agreement, additional words are specified as necessary.

Supplier Candidates

This section’s content has been relocated to our base of knowledge.

Moving Services

Only moving labor will be performed by you within this Agreement. These services include furniture relocation, on-site moves, loading, unloading, packing, and unpacking. Our knowledge base has a more detailed explanation of each Service, along with your responsibilities.

Other Services You Might Offer

If your business is capable of offering the extra services described below, you can do so by coming to a direct arrangement with the Client. Any of the aforementioned services must be rendered independently from those that are scheduled and booked through the Hire Movers LLC platform. These services might consist of:

• Full Service Moving, Transportation or Delivery Services
• Junk Removal
• Cleaning
• Crating
• Hoisting
• Disassembly of Pool Tables or other Expensive Items 

Learn more about additional services in our Vendor Help and FAQs

Pricing & Service Rules

You may set up your firm profile as a vendor with your prices, fees, and service policies. Included in the rate parameters are but are not limited to: 

•  Mover Rates (up to 12 movers)
• Transportation Fee (including maximum distance)
• Additional fees

You may also decide to create service policies and charges in one of four categories:

•       Equipment/Materials
•       Heavy Items
•       Specialty Services
•       Specialty Items

In our Vendor Help and FAQs knowledge base, find out more about rate and trip fee settings as well as service rule settings.

Scheduling Policies

In terms of dependability and reputation,  Hire Movers LLC is the market leader. This is partly because of our Portal, which significantly lowers the possibility of human mistake and guarantees that movements are serviced on time. Due to our significant commitment in delivering dependable Services, we count on you to consistently attend each appointment on time and according to the schedule. This section gives a general overview of our scheduling process for services as well as what we anticipate from you prior to the DOS (Date Of Service).

Arrival Time

The planned time at which the movers must show up is known as an arrival time. Arrival Window (“AW”) and Firm Time are the two categories for arrival timings. No matter what kind of arrival time is specified, you must show up there on time.

Arrival Window

A time period, or “AW,” (Arrival Window) is a block of time intended to offer you flexibility for any delays. Hire Movers LLC may plan an AW. A 12pm-2pm AW, for instance, would need the movers to show up to the site between 12pm and 2pm. However, an AW doesn’t usually entail a two-hour period. An AW can be any durational unit, ranging from 30 minutes (for example, 12:20–12:30pm) to five hours (e.g. 12pm-5pm).

Be mindful of shorter arrival time windows requested by customers, this frequently occurs when there is a live load, a reserved elevator, or another time restriction.

Customer Communication

You are still in charge of speaking with the customer individually, especially as the DOS draws near.  Hire Movers LLC manages the majority of customer support and conversations. The instances where you should speak with the Customer directly have been listed below.

2-3  Days Before the DOS

• Finish the materials inventory (this only applies if you are providing Materials for packing Services)

1-2  Days Before the DOS

• Seek clarification of any questions you may have  regarding the service location or need help with instructions
• Double-check the correctness of the move specifics, such as the vehicle size and the services booked.
• Offer last-minute advice that will be useful, such as suggesting furniture cushioning or tie-downs; 
• Request updated information for any issues that were undetermined or TBD at the time of booking.

On Moving Day

• Let the customer know right away if you are running late. 
• Give the customer an accurate, updated estimated time of arrival (“ETA”) at least 30 minutes before you arrive.

Cancellation & Reschedule

Hire Movers LLC will never modify an allocated to you current reservation without first obtaining your consent. To seek clearance for Modifications and Reschedules, you will be notified.

You won’t need to approve customer demands for Pending or Cancellation, but you will be informed and your Portal will be adjusted to reflect these changes.

Reschedules

A request to alter the initial DOS or Arrival Time is known as a reschedule. Unfortunately, these requirements are rather typical in the moving industry, and we always attempt to comply with them. If your agenda does not allow for a reschedule, you are not required to authorize it. A Customer who requests a Reschedule is not charged.

Pending

We provide Customers with the versatile and practical alternative of Pending in place of Cancellation. Pending is essentially a temporary cancellation that will ultimately result in a reschedule. When the relocation procedure is delayed and it is unclear what the real DOS is, this option is frequently used. Pending customers won’t appear on your active calendar until their DOS is determined. After learning this, the customer will proceed with the rescheduling procedure. The Customer is not charged a cost to request Pending.

Cancellation

A customer may need to entirely cancel their reservation on occasion. If a cancellation is received, you will be informed, and your portal will be adjusted to show the cancellation. Unless a cancellation satisfies the requirements for the No Show Charge (“NSC”), which are fully described below, there is no fee.

No Show Charge

When the customer fails to give adequate notice for a reschedule, hold, or cancellation request, an NSF is applicable. Or in the case of unreported dangerous circumstances. “Reasonable notice” is defined by Hire Movers LLC as any period of time immediately before, during, or following dispatch to the Customer’s location. Any customer who makes such a request without giving adequate advance notice will be charged a $150 NSC. In this circumstance, you as the vendor would be awarded 80% of the no show fee for the inconvenience. Hire Movers LLC will retain the remaining 20%.

Collecting the NSF

It’s probable that the customer will try to dispute the charge with their credit card company due to the nature of the NSC.  Hire Movers LLC  will make an effort to charge the customer for the NSC. If you arrive on site before being notified of the cancellation, you as the mover are responsible for proving that you made an effort to offer service, proof may include: 

1. Signed WO: Make an effort to get the customer to sign the WO indicating that the requested services were not supplied and, if feasible, provide an explanation. 
2. Photographic Proof: Images that attest to your actual attendance at the service site. This image could be one of the WOs with the location’s address visible. NOTE: If a dangerous scenario is the reason the NSC is being applied, you should take images to show the hazard.

Due to the possibility of a Customer dispute, Hire Movers LLC may not pay you until 60 days have passed since we made the NSC payment.

Modifications

A modification is described as a change to an already made reservation that does not alter the DOS or arrival time that were initially planned. The most frequent update to a reservation is a package modification, which involves changing the minimum number of hours or movers.

Your Duty to Alert Us to Modifications

If a customer wants to change an existing reservation, they can get in touch with you directly. Depending on the requested alteration, you might be able to directly accept it.

Basic Move Details Changes

You have the option to personally negotiate any adjustment request with the customer regarding the DOS, Arrival Time, or fundamental move specifics. To maintain correctness, we must update the Customer account and WO, thus you must let Hire Movers LLC know about any changes by going into your mover portal and making those adjustments.

Dangerous Conditions

In cases when circumstances or things are dangerous, unhealthy, or harmful, you have the right to refuse services. The following are just a few instances of the circumstances or products that have been deemed unsafe:

• Dangerous situations include things like mold contamination, insect infestations, urine/feces, dangerous access (rusted stairs), customers under the influence of drugs or alcohol, hostile tenant/landlord conflicts, hoarders, etc.
• Dangerous materials, such as chemicals, weapons, pyrotechnics, fuel, propane, and medications and needles that are visible to the general public.

The Customer shall be liable for the NSC cost if a Service must be postponed or canceled due to dangers that were not disclosed. As stated in the NSC, the supplier is responsible for supplying Hire Movers LLC with any necessary proof.

Billing

Along with the pricing shown on your Work Order, you will charge the customer directly. Most of the time, you will get the customer to pay the remaining sum immediately. Every customer must be given the option to pay with cash or a credit card; whether to accept checks is up to you. If a Supplier doesn’t directly take credit cards, Hire Movers LLC will handle the transaction on their behalf. In our knowledge base, you can find out more about collecting payments.

Billing for Pre-Authorization

In extremely unusual circumstances, you won’t charge the customer directly for the services. This is because the customer has filed a billing document known as a Pre-Authorization (“Pre-Auth”), which is nearly always used for business accounts.

The Work Order sent to you will expressly state that you won’t be invoicing the Customer directly if a Pre-Auth is on file. You are simply accountable for finishing the Work Order, including the customer’s signature and the total time and money owed. The completed Work Order will be managed on your behalf by Hire Movers LLC once you have submitted it, and you will be paid in accordance with the “Payments” policy outlined below.

Payments

This section details our payment procedures for you when we handle a balance due on your behalf. In our knowledge base, find out more about getting payments from Hire Movers LLC.

Processing Payments Compliant

For Hire Movers LLC to be able to pay you, you must comply with our payment processing criteria, which include making sure the Work Order was completed correctly and submitted in the allotted amount of time, the billing information is accurate, etc. A list of these prerequisites is available in our knowledge base.

If a Work Order was sent to Hire Movers LLC for processing but we are unable to successfully charge the credit card, Hire Movers LLC will make an effort to get in touch with the customer and get accurate billing information. While we work to resolve the dispute, which might take up to 10 business days, Hire Movers LLC won’t send money to the Supplier. Most of the time, we are able to effectively get billing information and send payments within a week.

If Hire Movers LLC is unable to collect the outstanding sum from you and you’ve met the conditions of our payment processing compliance, Hire Movers LLC will normally still send you a payment. Although uncommon, when such a situation arises, Hire Movers LLC may take up to 30 days to send payment.

Processing Charge

Hire Movers LLC assesses a processing fee of 3.2 percent when we handle a balance due on your behalf. This sum enables us to cover administrative expenses, processing fees, and charges related to sending ACH or check payments. The total billable amount will be reduced by the processing charge of 3.2 percent. When we handle the balance due as a consequence of a Pre-Auth billing document, the 3.2 percent fee is not charged.

Chargeback

A chargeback occurs when a customer raises a dispute with their credit card provider about a credit card transaction. When this happens, Hire Movers LLC must give the credit card company enough proof to back up the transaction. Assuming that the Services were provided and the Work Order was finished and submitted within the specified time limit, the majority of all chargebacks were resolved in Hire Movers LLC’s favor. This comprises two client signatures, matching chargeable time and total owed, and clearly displayed credit card information.

The Supplier is liable for paying Hire Movers LLC the full charge amount if Hire Movers LLC loses the chargeback dispute and the processed amount is refunded to the Customer.

Data Security & Privacy

You are responsible for keeping credit card information secure while it is in your care. To keep sensitive data secure, Hire Movers LLC maintains PCI Compliant levels of encryption and security on our systems and websites. You must delete your copy of a completed Work Order after it has been delivered to Hire Movers LLC along with payment card information. NOTE: You should first make sure Hire Movers LLC has got your copy before you destroy it.

Reporting Taxes

If the total amount of all payments made to you in a single year exceeds $600, Hire Movers LLC is obliged by the IRS to send a 1099-MISC. Hire Movers LLC  does not track or record payments that are made directly to you; we only track and disclose payments that we make to you by the Customer. 

Quality Control

Hire Movers LLC demands all Suppliers to maintain a high level of client satisfaction in order to guarantee that our Customers receive the finest quality Services possible. Your degree of performance is directly related to your eligibility for transfer requests as well as the Status of your Supplier account (“Status”). 

Account Status

The status of a supplier account might be “Active” or “Inactive.” An active Supplier account is one that can currently supply Services and respond to Hire Movers LLC system queries. A temporary suspension, a permanent termination, or an application rejection can all lead to an inactive Supplier account.

Quality Rating

Hire Movers LLC mandates that all Suppliers maintain a score of at least 4.00. (out of a total 5.00). Striking for client happiness on each move is the greatest way to keep your quality score high. The following are the main factors that contribute to customer satisfaction: 

• Effective communication with the customer; 
• Punctual arrival;
• Provision of the necessary tools and equipment; 
• Employment of well-trained, well-groomed, and courteous staff;
• Professional completion of the Services; 
• Ensuring the Customer is billed accurately.

Your interactions with Hire Movers LLC are also taken into account while calculating your score. Make sure you keep your quality score by:

• Quickly responding to Hire Movers LLC system requests and/or phone calls; timely submission of completed Work Orders and other needed documents; and prompt response to Hire Movers LLC audits, disputes, and other inquiries. Aspects of the Quality Score

Using information from the following sources, a proprietary algorithm calculates your performance:

1. Client feedback
2. Conflicts and Complaints
3. Damage claims

Resolving Conflicts

The customer will receive a survey request from our system about 24 hours after every relocation is complete. Each survey gives the customer the option to rate your performance on a scale of 1 to 5 stars in the following areas: Professionalism, promptness, communication, readiness, and experience. The mean of all your reviews’ individual scores will be used. Every time a survey is finished, an email will be sent to you as notification.

 Access to Customer Reviews

Once a customer submits a review, it becomes publicly accessible. The score rating and customer comments are both displayed by Hire Movers LLC along with each review. Your total review score, which is calculated by averaging all of the reviews, will be visible on your public profile.

Answering a Review

Every customer review has the option to receive a public response from you. You will have up to (7) seven days after submitting your original response to change it before it is locked.

Reporting a Review

Hire Movers LLC does not verify or look into every review’s specifics. You should get in touch with the client and urge them to alter the review if you think they were mistaken or being harsh. After posting a review, the customer has fourteen days to amend it.

The reply function also enables you to share your perspective with the public.

Every submitted review is subject to our review guidelines (below). In the event that a review violates this criteria you may report it to Hire Movers LLC for investigation. You should report a review only if it is in clear violation of these guidelines. You should report the review by emailing support@hiremovers.us and providing details about the review and why you believe it should be investigated.

Review Standards

• Relevance: The review should include the moving experience with the movers and/or moving firm. • Inappropriate Content: Threats, harassment, profanity, hate speech, discrimination, sexually explicit language, personal attack, or baseless claims should not mention their experiences working with other movers. 

Review ought to be pertinent to the abilities and track record of the linked mover.

• False statements include: Your review needs to be sincere, accurate, and purely focused on your moving experience.
•  False, inaccurate, or misleading information is not permitted in reviews. Private information is also not permitted. Particularly, contact details like phone numbers, email addresses, website addresses, and similar things. 
• Intellectual property: material that could violate a party’s patent, trademark, trade secret, copyright, or other proprietary or intellectual right.

Audits

Hire Movers LLC keeps track of survey responses and is obligated to audit any survey with a response rating of 3 stars or below in any category. After the audit is over, Hire Movers LLC could get in touch with you for more action.

Conflicts & Complaints

You are responsible for looking into, resolving, and closing any Disputes that Hire Movers LLC opened on the customer’s behalf. The three categories listed below are where the plurality of complaints are found:

General Complaints

When the customer thinks that the movers fell short of their expectations, it is usually because of poor performance on-site or a lack of mover knowledge. You are in the greatest position to evaluate the complaint and determine whether it has any merit because these issues are subject to perception.

Infractions of the law

A dispute in which the client asserts that you disregarded Hire Movers LLC standards and guidelines. Hire Movers LLC  anticipates that you will follow all the rules and regulations specified in this Agreement. If it becomes clear that our policies or processes were willfully broken,  Hire Movers LLC will look into the situation to see if your Status has to be changed. Status adjustments shall be made in accordance with the provisions of this Agreement’s termination clause.

 A no-show

You must perform your duties according to the timetable on the DOS and by the Arrival Time. Failure to perform Services is regarded as a vendor no-show, a breach of rules that might lead to deactivation. You are liable for making up any earnings Hire Movers LLC lost as a result of the No Show, which is ordinarily the Hire Movers LLC charge.

Lateness

You must provide Hire Movers LLC as much advance notice as you can if a sudden problem, delay, or conflict prevents you from offering the Services as planned. If feasible, Hire Movers LLC will collaborate with you to try other scheduling or reassigning possibilities. Along with providing an accurate estimate of your arrival time, you should also get in touch with the customer personally to let them know you will be late.

Equipment

As stated in this Agreement, you are expected to supply the Mandatory Tools & Equipment. It is deemed a policy violation if you fail to provide the following:

• Basic Hand Tools (screwdriver, allen keys, hammer, adjustable wrench) 

It is encouraged to bring additional equipment to every job site just in case.

• 4 Wheel Dolly
• Hand Truck / Adjustable Hand Truck
• Ratchet Straps
• Floor Mats
• Piano Dolly (only if you specialize in piano moving & offer that service)

As a labor only service provider, you are NOT required to provide materials such as;

• Shrink wrap
• Boxes
• Tape
• Bubble Wrap

Charging

As stated in this Agreement, you must charge the Customer for the Services in accordance with the Hire Movers LLC pricing structure. The Hire Movers LLC Work Order and the Portal will both disclose any extra expenses, such as transportation expenses or surcharges. When appropriate, you might bill the customer for supplies as long as the prices are consistent with the set Hire Movers LLC Supply Pricing.

Any costs that are not specifically permitted by this Agreement might not be imposed upon the Customer. Charges for the use of the steps, lift, lengthy carry, heavy objects, credit card transactions, gasoline, etc. are just a few examples. If you charge a customer improperly, you must reimburse them for the overcharged amount within three days of learning about it. If a payment dispute is not swiftly resolved, your account might be terminated.

Repair Demands

A dispute where the customer is pursuing compensation for damages they say the movers caused to their products, assets, or other belongings (“Damages”).

Any Supplier performing Services hereunder shall comply with the provisions of the Federal Tariff Law governing Released Valuation (“RV”). You are responsible for Damages up to $0.60 per pound, per product, according to this statute. This subsection explains the basic RV regulations as well as your responsibility for looking into and resolving damage claims.

Released Valuation

In the event that the customer’s property is damaged while in your custody due to your carelessness, RV is your obligation to make up the difference. Your maximum responsibility for Damage is set by RV as $0.60 per pound. Your responsibility is thus determined by the item’s weight rather than its actual market worth.

Your Responsibility

Any Damage that arises from carelessness during the product’s transportation is your responsibility. The majority of these circumstances can be categorized as damage that might have been prevented (i.e., accidents) or that ought to have been prevented (“negligence”). The first is an accident, like dropping something while carrying it. The latter is typically the consequence of the movers failing to carry out a duty appropriately, which causes the Damage.

Illustrations of Negligence

• Dragging an object over the floor, causing harm to the property; 
• While transporting an object, neglecting to maneuver properly, causing harm to the corridor, entrance, or surfaces. 
• The Customer supplied furniture coverings, however some/all were not used.

Rules of Liability

The type of services we offer necessitates a number of responsibility limitations and omissions:

1. Custody: While the contractors are on the premises and in custody of the things, you are responsible for any damage. When the work order is finalized and the movers have left, your responsibility is ended because the customer has regained control of the property.
2. Indirect: The Damage must have been caused by your acts directly. Example: The movers drop the flat-screen TV they are holding. If the TV was sufficiently packed and prepped for transportation, you would be held accountable; nevertheless, if not, dropping the TV would have been the indirect cause.
3. Customer Wrapped: Any things that have been packaged, packed, or otherwise handled by the Customer. it’s in tools 

You are entirely accountable for looking into and promptly addressing any damage claims.

Reducing Risk and Liability

By establishing clear protocols for your movers, you may significantly lower the likelihood of conflicts and harm.

Complete fulfillment of the work order

Once the services have been rendered, our work order has been specifically created to legally release you from responsibility for Damages. Nevertheless, the work order must be finished in full for it to be applicable.

How our finished work order can safeguard you is as follows:

• Waivers for Pre-Movements: There are eight waivers that, under certain circumstances, minimize or free you from obligation on the right hand side of the work order. Each appropriate waiver should be discussed with the Customer and signed by them.
• Write-Ins: This area enables you to add anything you desire. This can include a further waiver or release, details regarding damages, etc. You may also include in this area the quantity of furniture cushioning that the customer supplied for the load. Services
• Conditions & Terms (Signature): The Terms and Conditions lawfully absolve you of responsibility after the Customer has accepted the Work Order. The consumer must sign both signature fields if purchasing with a credit card.

Provide Advice

Customers frequently misjudge how tough relocating may be and are frequently unprepared. Do not be afraid to offer advice or voice your viewpoint since you are the expert, not them.

Example: The customer doesn’t have any furniture coverings when you arrive at their house to load a 26-foot vehicle. Notify the customer of the value of furniture safety and the likelihood of damage occurring without it. It would be best to read the Pre-Move Waiver at this point and let them know that if cushioning is not given, furniture is not covered by your liability for breakage.

Although it can sound direct, the reality is that if performed properly, you inform the Customer of potential problems that are beyond your influence. By acquiring furniture safety, you have also given them the option to take the necessary action. However, even if they choose not to, they are much less likely to seek damages once they get there because you vocally voice your view on the problem whilst you had their complete focus.

Disagreements

Following notification of a disagreement, you must: 

• Get in touch with the customer to address the disagreement within three days.

In high season (May to August), you have seven days to: 

• Get in touch with the customer; 
• Look into the claim to see if it has validity; 
• If the disagreement has merit, you must resolve it straightforwardly with the customer; 
• If the disagreement does not have validity, you must still resolve it by notifying the customer of your investigation’s findings; 
• Regardless of the consequence, you must formally close the disagreement.

Hire Movers LLC’s Role

Since you supplied the Services, and as an independent business, Hire Movers LLC is unable to look into or resolve a Dispute on your behalf. The following is the extent of Hire Movers LLC’s involvement in the Dispute process:

• Save the details of the dispute and let you know about it. To ensure that you examine the Dispute and reply to the Customer, the Customer must: 
• Provide you with their contact information; 
• Maintain transparent communication with all associated parties; 
• Record their formal answer and close the Dispute.

Assurances

All Suppliers who carry out Services on behalf of Hire Movers LLC are required to possess the knowledge and experience necessary to guarantee a successful completion of the Services. No matter the Services offered, all Suppliers shall supply competent, experienced, and professional movers to carry out the duties of this Agreement. You guarantee Hire Movers LLC that you can fulfill the requirements and expectations in this Agreement by accepting our Terms.

Non-Compliance

Non-compliance occurs when you don’t follow the precise instructions of a certain work order. This section explicitly addresses non-compliance that causes Hire Movers LLC to lose money. The following scenarios are when non-compliance most frequently happens:

1. Failing to send the necessary amount of movers (e.g. Sending two movers instead of three)
2. Services not being provided when expected, leading to a cancellation. Failure to provide Services on time may be caused by being significantly late or failing to show up (“No Show”).

Hire Movers LLC must refund a portion or all of the initial deposit paid to Hire Movers LLC in these cases. Hire Movers LLC suffers a revenue loss, and because this loss was caused by your noncompliance, you must compensate us for the loss amount. Compensation must be paid to Hire Movers LLC within seven (7) business days of being notified that it is due. Failure to compensate Hire Movers LLC in accordance with this policy may result in account termination.

Customer Retention

Hire Movers LLC acquires customers in a variety of ways at our own expense. Booking/scheduling multiple Services for a single Customer can significantly reduce the rate of acquisition. As a result, any Customer who schedules Services initially through Hire Movers LLC must be directed back to Hire Movers LLC for additional bookings and/or Services. You may not contract with, book, reserve, or schedule additional dates or Services directly with the Customer. If you do not comply, your account may be terminated.

Assignment and Subcontracting

You are not permitted to assign or subcontract any of your obligations under this Agreement.

Content

As a Supplier, you have the option to choose whether to enter information on Hire Movers LLC about and pertaining to your company. You can also upload documents like your business license, commercial insurance, state- or locally-issued verification of your legal entity, EFT bank account information, IRS taxpayer identity, and a workers’ compensation policy. By accepting these conditions, you give Hire Movers LLC permission to publish and post these documents and information on its website and with any Users, Customers, partners, and/or Hire Movers LLC affiliates.

Additionally, you unconditionally grant Hire Movers LLC the right to use and capitalize on your name, persona, and likeness in connection with any User Content without any obligation to pay you anything or provide any sort of credit to you or anyone else.

You also give Hire Movers LLC permission to post your User Content in a searchable way so that visitors to the Site and the Internet can find it. This includes developing a Supplier profile that is searchable, indexable, and public. You forfeit any moral rights you may have in any user content you provide, barring legal restrictions, even if it is modified in a way you do not approve of.

The content that is posted on Hire Movers LLC by its Suppliers is solely the creator’s responsibility (You). None of the information published by Hire Movers LLC’s Suppliers is reviewed or approved by Hire Movers LLC. Hire Movers LLC does, however, reserve the right to remove any data, links, or content that it deems to be in contravention of this Agreement or that exploits our users, clients, affiliates, and/or partners. Due to the fact that stated third-party websites and services do not function in accordance with this Agreement, Hire Movers LLC is also not liable for their content. By accepting these Terms, you hereby acknowledge and agree that Hire Movers LLC is not liable for any loss or harm you may experience as a result of any information posted or promised by, and any content or communication made by, any Suppliers, Users, Customers, affiliates and/or partners of Hire Movers LLC.

Feedback and Review Comments

By providing feedback, you willingly relinquish any “moral rights” you may have in the comments you leave and represent and warrant that the comments you make are true and that you are the author and owner of the intellectual property rights thereto.

You also accept and agree that your comments may be used in a variety of ways, including publication, reformatting, use in advertising and other works, creation of derivative works, distribution, promotion, and allowing others to use it on their own websites and media platforms. As a result, you hereby irrevocably grant Hire Movers LLC the right to use your feedback anyway it chooses, worldwide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, and transferable rights. Please be aware that you also hereby grant an irrevocable right to access your feedback in connection with the use of the Site and any other media by the users of the Site and any other media. Finally, you forever waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Feedback against Hire Movers LLC and its users. When we say “use,” we mean to put Feedback to use, duplicate it, publicly perform and display it, reproduce it, distribute it, translate it, take it out, analyze it, sell it, and create derivative works from it.

Termination

Hire Movers LLC reserves the right to terminate any Supplier account for any reason deemed necessary by Hire Movers LLC. Your relationship with the Hire Movers LLC Supplier Program will be terminated immediately, and your access to the Portal will be revoked. As a Supplier with Hire Movers LLC, you acknowledge and agree that termination may take place if you are ever discovered to be breaking any of the following: this Agreement; the Privacy Policy; the Non-Compete clause; or the law. In addition, termination may occur for failure to comply with any of the following provisions of this Agreement: maintain a quality score; respond to Disputes or Damages; meet the fundamental requirements of the Supplier Program (such as continuing to maintain the necessary insurance coverage; be in good legal standing to conduct business; etc.); timely respond to communications and Requests; provide Services on time; and other, similar failures. Any obligations we have to you or you have to us that develop during the course of this Agreement will endure its termination.

DISCLAIMER

THE PRESENCE OR OFFER OF ANY SERVICE ON THIS WEBSITE DOES NOT REPRESENT AN ENDORSEMENT OR GUARANTEE OF THAT SERVICE BY Hire Movers LLC. Hire Movers LLC MAKES NO WARRANTIES ABOUT THE APPROPRIATENESS OF THE WEBSITE OR ITS MATERIAL FOR ANY PURPOSE. A WARRANTY OF ANY KIND IS EXCLUDED FROM THE WEBPAGE AND ALL CONTENT AND IS PROVIDED “AS IS.” Hire Movers LLC DISCLAIM ALL WARRANTIES AND CONDITIONS RELATING TO THE FREEDOM OF VIRUSES OR OTHER DAMAGING ELEMENTS FROM THE SITE, ITS DATA, ITS SERVERS, OR ANY EMAIL SENT BY THE Hire Movers LLC. AMONG ALL IMPLIED WARRANTIES AND TERMS OF MERCHANTABILITY, FITNESS FOR A SPECIFIC REASON, TITLE, AND NON INFRINGEMENT, Hire Movers LLC HEREWITH DISCLAIMS ALL WARRANTIES AND CONDITIONS RELATING TO THE WEBSITE AND ITS CONTENT. EVEN IF YOU INFORM US IN ADVANCE OF THE POSSIBILITY OF SUCH HARM, Hire Movers LLC WILL NEVER BE LIABLE TO YOU FOR ANY DAMAGES, WHETHER IMMEDIATE, INCIDENTAL, OR PIVOTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF SALES OR REVENUE, DELETED INFORMATION, BUSINESS INTERRUPTION, ATTORNEY FEES, OR OTHER ACTIVE OR PASSIVE COSTS, ARISING FROM OR RELATED TO YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SITE.

Website accessibility

We will make a good faith attempt to make the Website accessible over the Internet. The Website may, at any time, and at our sole discretion, be suspended or discontinued for any reason or for no reason at all, and we shall not be liable for any lack of availability of the Webpage for any purpose, including but not limited to, routine stoppages for maintenance, back – ups, acts of God, as well as other conditions beyond our power that are a regular part of Internet business.

Warranties

A contract exists between you and the customer for the services you offer or supply. Hire Movers LLC only acts as a conduit for customers, managing all facets of the quotation, booking, and scheduling processes. We are not a provider, employer, staffing agency, provider, contractor, or representative to any Supplier. By signing up for the Hire Movers LLC Supplier Program, you consent to accurately represent yourself and provide the Services you are hired to provide. Accepting a scheduled move via Hire Movers LLC means you consent to any disputes over the caliber or efficacy of your work performance being settled directly between you and the customer. Hire Movers LLC is not obligated by law to resolve or take part in any Issues you might have with Customers. By joining up for the Hire Movers LLC Supplier Program, you acknowledge that any Services you provide for Customers on behalf of Hire Movers LLC are exclusively your and the relevant Customer’s responsibility.

Proprietary Rights

All information, data, and software found on, downloadable from, or accessed through the Website are the sole property of Hire Movers LLC (“Content”). In this context, “software” refers to a variety of things, including but not limited to the technical setup for delivering such content. You accept not to alter any content in any way, including copying it and not selling it or reselling it. You also agree not to distribute it or use it in any way other than for its intended purpose. Furthermore, you expressly agree not to: (1) use any robot, spider, scraper, or other automated device or manual process to access, monitor, or copy any content for any intent without our express written consent; (2) transgress any robot exclusion headers on the Website; or evade, defeat, or otherwise interfere with security-related implementations used to protect the Website. (3) any action that places or would place a disproportionately heavy or unreasonable burden on our infrastructure; or (4) “frame,” “mirror,” or otherwise combine any web site into any other website absent our prior written consent; or deep link to any section of the Website for any reason. You have no ownership or license rights in or over the Website, even if you access it or use it.

Discreet Information

We may disclose to you or make available to you certain data and/or information that is confidential and proprietary and constitutes our Confidential Information as a result of your access to and/or use of the Supplier Portal and its contents as well as your execution of this Agreement. For the purposes of the said Agreement, “Confidential Information” refers to all non-public information that has been disclosed to you or that you have learned about our operations, business, or financial projections, computer components, firmware, and other information technology. It also includes information and/or data about customers.

Utilization of Discrete Information

Private Information must only be used to carry out the terms of this Agreement and to provide Services to The customers. You must take as much precaution against unauthorized disclosure with any confidential information you acquire or learn about as you would with information that is your own, and in any case, you must take at least reasonable precautions.

Non-Use/Disclosure of Discrete Information

In contrast, you may disclose discreet Information to your staff members or consultants who have a need to know it, provided that you abide by all of the terms of this Agreement. Confidential Information shall be handled by you in confidence and not revealed to any person or entity or used by you for just any intent other than those expressly authorized in this Agreement without our written consent.

Indemnity

As a Supplier with Hire Movers LLC, you consent to hold Hire Movers LLC, its personnel, Clients, Partners, and/or Affiliates harmless in the event that you or your movers sustain injuries while rendering Services. The Supplier acknowledges that while performing services for a Customer on behalf of Hire Movers LLC or any third party services advertised, you cannot hold Hire Movers LLC, or its employees, liable for any loss or damages you may suffer.

Changes To The Agreement

These terms are subject to update, modification, and alteration at any moment by Hire Movers LLC. Modified terms shall take effect immediately upon posting. Before you can access the Portal, you must agree to the amended terms.

Non-Competition

For the length that this Agreement is in effect and for a period of (2) two years after termination of this Agreement, regardless of the cause or reason for termination, you agree not to implicitly or explicitly compete with the businesses of Hire Movers LLC and its successors.

Unless the Services are rendered as essential elements of the Supplier relationship, the phrase “not compete” as used above shall mean that you will not directly or indirectly supply Services for any Customer, client, or contract initially produced by Hire Movers LLC. Customers who need extra services after making their first reservation must be sent back to Hire Movers LLC in order to make such arrangements, in accordance with our customer retention policy. As long as the customer has no prior connection to Hire Movers LLC, you are free to offer Services in your defined local area.

Workers’ Compensation

You are not required to retain Workers’ Compensation (“WC”) coverage in order to be approved or to keep your Supplier status as an active Supplier and to offer Hire Movers LLC Services. WC maintenance is not required by Hire Movers LLC, but your state may have other laws requiring it. If your state has a legal requirement for WC, Hire Movers LLC will assume that you will continue to have such coverage in order to comply. Hire Movers LLC advises that you keep and carry enough insurance to shield both your company from exposures to such liabilities and you and your staff from harm. You hereby acknowledge that any injuries suffered by your workers, subcontractors, owners, affiliates, or partners while doing services for Hire Movers LLC are exclusively your responsibility. Any injuries to people rendering services for you, the Supplier, are not the responsibility of Hire Movers LLC, our personnel, partners, or any Hire Movers LLC customer for whom services are being given.

Criminal Background Checks & Records

You acknowledge that we have not been informed through an authorized background check that you have been convicted of any federal, state, or international criminal behavior. You certify that you have not been convicted of any of the crimes listed under “Immediate Disqualification” if you are a Supplier who is exempt from the requirement to submit a background check. False statements about these matters could lead to instant expulsion from the Hire Movers LLC market and legal action. Background checks may be conducted on any or all Suppliers and employees of businesses listed on our website by Hire Movers LLC.

You consent to immediately inform Hire Movers LLC of any additional criminal convictions. Depending on the criminal conviction, Hire Movers LLC can require the submission of a fresh background check or the Supplier’s disqualification.

Alcohol and drugs

As a Supplier with Hire Movers LLC, you certify that neither you nor your staff will be under the influence of drugs or alcohol while providing Services to a Customer.

Entire Agreement

The Supplier Program, the Website, your access to and/or use of the Portal, the Services you render to Customers, and this Agreement and its Terms and Conditions constitute the entire agreement between you and us with respect to those topics. This Agreement and its Terms and Conditions will take precedence over any other Agreement between you and us in the event of a conflict or inconsistency with respect to any Services you provide to Customers.

Various Terms

In accordance with applicable legislation, excluding its conflict of law provisions, the laws of the United States and the State of [INSERT YOUR STATE] shall govern this Agreement and your use of the Supplier Portal of the Website. The remainder of this Agreement will be enforced to the fullest degree possible if for any reason a court of competent jurisdiction deems any provision of this Agreement, or a portion thereof, to be unenforceable. Any cause of action stemming from a disagreement or issue between us that cannot be resolved through arbitration must be filed within one year of the claim or cause of action arising or it will be permanently barred, and it must be filed in a court with appropriate jurisdiction in the State of [INSERT STATE]. Hire Movers LLC will never be responsible for any indirect, incidental, special, or significant damages (including, without limitation, damages for loss of business profits, business interruption, loss of data or any other pecuniary loss). Without Hire Movers LLC’s explicit approval, this Agreement cannot be altered or modified. No oral representations, declarations, or pledges, or any other kind of trade practice, shall be deemed to affect any of the terms and conditions of this agreement. A right or term of this Agreement or the Terms and Conditions shall not be deemed waived by Hire Movers LLC’s omission to exert or enforce such right or provision. The successful party will be entitled to attorneys’ fees, costs, and expenses in any disagreement between Hire Movers LLC and you over this Understanding, the Terms and Conditions, the Site, the Supplier Portal, or the Services you offer to Customers.

The headings in this Agreement are simply there for your convenience and cannot be used to infer interpretation or intention.

Notices of Copyright and Trademarks

Unless otherwise stated, Hire Movers LLC owns the copyright to this Agreement and all Hire Movers LLC content. All rights are reserved.

“Hire Movers LLC” is covered by trademark, service mark, trade dress, copyright, and/or other commercial or intellectual property rights or licenses owned by Hire Movers LLC or its licensors, suppliers, or partners, along with page headers, custom graphics, buttons, pictures, and other content on the Site. The owners of any additional trademarks, product names, company names, or logos used on the Site are identified by such designations. By using a manufacturer, supplier, trade brand, or other identifier, Hire Movers LLC is not endorsing, sponsoring, or recommending any specific products, processes, services, or other information. The use or abuse of any trademarks, company names, logos, pictures, graphics, or content from the Site is absolutely forbidden unless expressly allowed.

Act on Digital Millennium Copyright (DMCA)

When reading or using the Hire Movers LLC Website, if you ever believe that your information has been used improperly, displayed erroneously, misrepresented, violating someone else’s copyright, or otherwise obviously infringing on your personal rights, please immediately contact Hire Movers LLC at:

Email: support@hiremovers.us 

Phone: +1 800 725 17 19

Mail: 1065 SW 8th St. Miami, FL 3330 #1601

Please provide us the information we require so that we can assist you in solving the problem:

• The item in question and sufficient details to allow us to find it. Such as a URL or an explanation of where and how it was viewed by you.

• A declaration from you substantiating your claims that the content violates the rights of its author, the material’s rightful owner, or the law.

• A declaration from you attesting under oath that the information you provided is true and that you are either the material’s rightful owner or acting in the owner’s best interest.

• Your signature, name, and contact information are also required. If after a thorough investigation it is determined that the content or the person in question are infringing, Hire Movers LLC will remove the content and reserves the right to take additional action against them, such as removing their account from our website, in accordance with the requirements of the Digital Millennium Copyright Act (DMCA)

Privacy Policy

This privacy policy applies to all websites owned and maintained by Hire Movers LLC and all variations, including Portal access, sub-domains, and similar (“Hire Movers LLC”, “we”, “us”, “our”). Hire Movers LLC takes your privacy seriously because we are aware of how much it means to you how your personal information is used and shared. To discover more about our privacy practices, kindly read the information below. You consent to the practices described in this Privacy Policy by using any of our services, visiting one of our websites, or providing us with information.

WHAT IS COVERED BY THIS PRIVACY POLICY?

This Privacy Policy explains how Hire Movers LLC handles the personal data it collects from you while you are on our sites. This Privacy Policy also governs how Hire Movers LLC handles any personal data that Suppliers, Affiliates, and/or Business Partners of Hire Movers LLC share with Hire Movers LLC. The actions of third parties that Hire Movers LLC does not own or manage, as well as those of people whom Hire Movers LLC does not employ or control, are not covered by this policy.

WHAT PERSONAL INFORMATION DOES Hire Movers LLC COLLECT ABOUT USERS?

To personalize and enhance our service, we collect personal information as our top priority. Our users provide us with the following categories of information:

INFORMATION THAT YOU PROVIDE TO US

Any info you put on our websites or give to us in any other manner may be obtained by and stored by us. If you want to use our direct deposit payment function, this includes any information pertaining to your Supplier Account, such as your contact information, banking information, insurance and licensing details, and similar information.

Although you have the option to withhold certain information from us, doing so will disqualify you from the Hire Movers LLC Supplier Program. This will result in your application being rejected if you are a new applicant.

This will cause a change in your account Status and the deactivation of your account for active Suppliers. To guarantee that you are in compliance with the Hire Movers LLC Supplier Agreement, you must give the requested information. 

If you are accepted as a Supplier, Hire Movers LLC may make some of your information accessible to the public as part of a profile for your business. This might comprise—but is not restricted to—any of the data in your Supplier Profile that is made available to us. We may choose to reveal details about your qualifications, insurance, license, service area, and related information.

AUTOMATIC INFORMATION

Each time you interact with us, we may obtain and retain a particular type of information. Your browser may automatically send information to Hire Movers LLC, which we may store in server logs as “traffic data,” including your IP address, cookie data, and the page you requested. This traffic information is used by Hire Movers LLC to run our Websites, identify trends, and troubleshoot server issues.

The Hire Movers LLC retains the right to record this data in our databases. Additionally, we retain the right to divulge any information as permitted by law, if doing so is necessary to support any legal actions one user or another may bring, to uphold the terms of service, or to defend Hire Movers LLC’s or Users’ individual rights.

Typically, our service may automatically gather usage data, such as the number and frequency of visitors to our Sites and its parts. This information is never used to directly identify you; rather, it is only used in aggregate, or as a statistical measure. We can determine how frequently visitors visit certain sections of our websites thanks to this kind of aggregate data, which helps us design them to be as user-friendly as possible.

Numerous businesses provide services that enable you to view websites anonymously. Hire Movers LLC wants you to be aware of these initiatives even though we won’t be able to give you a customized experience if we can’t identify you.

E-MAIL COMMUNICATIONS

If your PC supports this kind of application, we might get a notification when you open an email from Hire Movers LLC, which would help us make emails more engaging and useful. You are not permitted to opt out of email correspondence if you are a Supplier or applicant for the Hire Movers LLC Supplier Program. Emails sent by Hire Movers LLC are essential parts of our Suppliers’ interactions with us.

WHAT ABOUT COOKIES?

Cookies are numeric identifiers that we may send to the hard drive of your computer through your web browser to allow our systems to recognize your browser and inform us on the frequency and pattern of visits to the various pages of our websites. Hire Movers LLC cookies do not gather any personal data, and we do not tie the data gathered by cookies to other personal data to identify you or your email address.

Most browsers will provide instructions on how to stop your browser from accepting new cookies, how to instruct your browser to notify you when you receive a new cookie, or how to completely disable cookies in the “help” section of the toolbar. However, because cookies give you access to some of Hire Movers LLC’s most appealing features, we highly suggest leaving the cookies turned on.

On our websites, certain of our business partners (for instance, web analytics services) may utilize cookies. However, we are unable to access or manage these cookies.

IF Hire Movers LLC RECEIVES ANY INFORMATION, WILL IT SHARE IT?

Your personal information is not rented or sold by us to anyone. Never disclose with a third party your banking or other payment-related information (excepting our personnel and agents as set forth below). We only share your personal information with third parties with your permission or in the ways listed below, subject to the above mentioned privacy of your payment-related information:

Personnel

In the normal course of our business, our employees (including, without limitation, advisors and/or contractors) may have access to the user information while performing their tasks.

Agents

Your information must be shared with these organizations and individuals in order for us to be able to offer the services you have requested from us.

Defense of Hire Movers LLC and Other Parties

When we have a good-faith belief that disclosing this information is necessary to: obey the law; enforce or utilize our Terms and Conditions and other agreements; address claims that a third party’s rights have been violated; provide customer service; or defend the rights, property, or safety of Hire Movers LLC, our partners, employees, users, or others, we may release personal information.

ARE THE DETAILS ABOUT ME SAFE?

A password is used to secure and protect the information in your Hire Movers LLC account. When you’re done using a shared computer, you should log off to prevent unwanted users from accessing your password and your computer. 

To ensure the privacy and security of your personal information while it is being transmitted, we employ industry-standard Secure Socket Layer (SSL) software, which encrypts all of the data you input. Access to personal data is only given to Hire Movers LLC employees or agents who require it to carry out their specialized duties (such as a customer support agent). All of our employees and agents are informed of our privacy and security policies. Triple DES encryption and the industry-standard 256-bit SSL for traffic encryption are used to encrypt your banking and other payment information.

WHICH OPTIONS DO I HAVE?

As previously stated, you always have the option to choose not to share information, but doing so could result in termination from the Hire Movers LLC Supplier Program. Please be aware that even if you choose not to receive legal notices from us, including this Privacy Policy, those notices will still apply to your use of our websites, and it is your responsibility to check them often for updates. As previously said, most browsers’ “help” portions of the toolbar will include instructions on how to stop your browser from taking on new cookies, tell your browser to notify you when it receives new cookies, or completely disable cookies. But keep in mind that you won’t be able to use some of our appealing features if your browser refuses to accept cookies.

USE CONDITIONS

If you choose to visit one of our websites, your visit and any potential privacy dispute are governed by this privacy statement and our terms and conditions, which include provisions for damage caps, dispute arbitration, and the use of [INSERT YOUR STATE] state law.

THIRD PARTY WEBSITES

You may be able to link from our websites to other Internet sites, and other sites may link back to our websites. There is no Hire Movers LLC control over these other websites. This Privacy Policy does not apply to websites that are connected to or from the Hire Movers LLC website, and Hire Movers LLC is not liable for the privacy and security policies, as well as the content, of such websites.

MODIFICATIONS TO THIS PRIVACY POLICY

Hire Movers LLC reserves the right to periodically modify this privacy statement. The Privacy Policy in place at the time such information is utilized governs the use of the information we currently collect. If we make any changes to the Privacy Policy, we’ll let you know by placing a notice on our websites. This way, you’ll always be informed of the data we gather, how we use it, and, if any, to whom it might be exposed.

CONCERNS OR QUESTIONS

Send a thorough message to support@hiremovers.us if you have any queries or concerns about the privacy of our websites. We value your privacy and will do everything possible to allay any worries.

You declare that you have read the Terms & Conditions above and that you agree to be bound by them by clicking the “Accept” button below.